body,div,p,span,a,ul>li{
  font-family: Microsoft YaHei,Arial, Helvetica, sans-serif;
}
.t-inline{
  display: inline-block;
}
.t-color{
  /* E30B20 */
  color: #004099 !important;
}
.t-red{
  color: #EA3526;
}
.t-label{
  color: #999999;
}
.t-14{
  font-size: 14px;
}
.t-16{
  font-size: 14px;
}
.fl{
  float: left;
}
.fr{
  float: right;
}
.t-href{
  color: #E30B20;
}
.t-cursor{
  cursor: pointer;
}

.robot-container{
  /* height: calc(100% - 329px); */
  background-color: #EEEEEE;
  padding: 60px 0 60px;
}
.robot-wrap{
  position: relative;
  margin: 0px auto;
  border-radius: 20px 20px 0px 0px;
  height: 694px;
  width: 1200px;
  box-sizing: border-box;
  border: 1px solid #E5E5E5;
  /* overflow-x: hidden; */
  box-shadow: 2px 2px 12px 8px #E5E5E5;
}
.robot-head{
  position: absolute;
  top: 0;
  left: 0;
  z-index: 11;
  background-color: #ffffff;
  height: 70px;
  width: 100%;
  border-radius: 20px 20px 0px 0px;
  box-shadow: 0px 1px 15px 0px #E9E9E9;
  box-sizing: border-box;
  padding: 0 30px;
}
.robot-cont{
  position: relative;
  height: 100%;
}
.robot-left{
  z-index: 1;
  padding-top: 70px;
  position: relative;
  height: 100%;
  width: 850px;
  border-radius: 20px 20px 0px 0px;

}
.robot-tall{
  position: absolute;
  bottom: 0;
  left: 0;
  width: 100%;
  height: 144px;
  background-color: #ffffff;
  border-top: 1px solid #E5E5E5;
  padding: 20px 30px;
  box-sizing: border-box;
}
.robot-submit{
  width: 100px;
  height: 40px;
  background: #E30B20;
  border-radius: 2px;
  font-size: 14px;
  font-weight: bold;
  color: #FFFFFF;
  line-height: 40px;
  text-align: center;
  position: absolute;
  z-index: 2;
  right: 12px;
  bottom: 10px;
  cursor: pointer;
  -moz-user-select:none; /*火狐*/
  -webkit-user-select:none; /*webkit浏览器*/
  -ms-user-select:none; /*IE10*/
  -khtml-user-select:none; /*早期浏览器*/
  user-select:none;
}
.robot-submit:hover{
  background-color: #FB0C23;
}
.robot-box{
  height: 480px;
  overflow-x: auto;
  padding: 30px;
  box-sizing: border-box;
}
.robot-right{
  width: 352px;
  height: 100%;
  padding-top: 70px;
  box-sizing: border-box;
  z-index: 2;
  background-color: #ffffff;
  border: 1px solid #E5E5E5;
  position: absolute;
  right: 0;
  top: 0;
  border-radius: 20px 20px 0px 0px;
  padding-left: 40px;
  padding-right: 32px;
}
.robot-right .title{
  font-size: 16px;
  font-weight: 500;
  color: #333333;
  line-height: 68px;
  border-bottom: 1px solid #E5E5E5;
}
.robot-portrait{
  width: 80px;
  height: 80px;
  background-color: #E30B20;
  /* border: 1px solid #004099; */
  border-radius: 100%;
  overflow: hidden;
  position: relative;
  bottom: 20px;
  margin-right: 20px;
  display: inline-block;
  vertical-align: top;
}
.robot-head-cont{
  vertical-align: top;
  padding-top: 3px;
}
.robot-head-cont .title{
  font-size: 24px;
  font-weight: 600;
  color: #E30B20;
  line-height: 37px;
}
.robot-head-cont .time{
  font-size: 14px;
  font-weight: 400;
  color: #666666;
  line-height: 26px;
}
.common-problem{
  margin-top: 10px;
}
.common-problem li{
  font-size: 14px;
  font-weight: 400;
  color: #666666;
  line-height: 44px;
  list-style: unset;
  margin-left: 18px;
  cursor: pointer;
}
.common-problem li:hover{
  color: #E30B20;
}
.robot-input{
  /* height: 58px; */
  padding-top: 10px;
  padding-bottom: 50px;
  width: 100%;
  font-size: 14px;
  font-weight: 400;
  color: #333333;
  border: none;
  resize:none
}
.robot-input::-webkit-input-placeholder{
  color: #666666;
  font-size: 14px;
}
.robot-say,.my-say{
  width: 100%;
  margin-bottom: 20px;
  position: relative;
}
.robot-say .head{
  width: 40px;
  height: 40px;
  background-color: #E30B20;
  /* border: 1px solid #004099; */
  border-radius: 100%;
  display: inline-block;
  margin-right: 20px;
  vertical-align: top;
  overflow: hidden;
}
.robot-say .text{
  background-color: #ffffff;
  font-size: 14px;
  font-weight: 400;
  color: #333333;
  line-height: 23px;
  border-radius: 0 30px 30px 30px;
  padding: 15px 20px;
  max-width: 80%;
  display: inline-block;
  word-break: break-all;
}
.my-say{
  text-align: right;
}
.my-say .head{
  width: 40px;
  height: 40px;
  background-color: #E5E5E5;
  border: 1px solid #E5E5E5;
  border-radius: 100%;
  display: inline-block;
  margin-left: 20px;
  vertical-align: top;
  overflow: hidden;
}
.my-say .text{
  background-color: #ffffff;
  font-size: 14px;
  font-weight: 400;
  color: #333333;
  line-height: 23px;
  border-radius: 30px 0 30px 30px;
  padding: 15px 20px;
  max-width: 88%;
  margin-left: 30px;
  display: inline-block;
}
.text p{
  margin-bottom: 0px;
}
.overtime{
  text-align: center;
  height: 58px;
  padding-top: 25px;
}
.guide-list li{
  font-size: 14px;
  font-weight: 400;
  color: #00409A;
  line-height: 26px;
  margin-top: 10px;
  list-style: unset;
  margin-left: 18px;
  cursor: pointer;
}
.t-img{
  max-width: 100%;
  max-height: 100%;
}
.robot-submit.disabled{
  background-color: #CCCCCC;
  cursor: not-allowed;
}
.robot-submit.disabled:hover{
  background-color: #CCCCCC;
}
.round{
  width: 12px;
  height: 12px;
  background-color: #E5E5E5;
  display: inline-block;
  border-radius: 50%;
  margin-right: 5px;
}
.cur{
  background-color: #E30B20;
}
.robot-say .disabled{
  color: #999999 ;
}
.evaluate{
  margin-left: 85px;
  margin-top: 10px;
  line-height: 30px;
}
.mar-20{
  margin-right: 20px;
}

.evaluate .icon1,.evaluate .icon2{
  display: inline-block;
  vertical-align: middle;
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background-color: #ffffff;
  line-height: 30px;
  text-align: center;
  margin-right: 10px;
}
.evaluate .icon1 a{
  color: #E30B20;
}
.evaluate .icon1:hover{
  background-color: #E30B20;
  color: #ffffff;
}
.evaluate .icon1:hover a{
  color: #ffffff;
}
.evaluate .icon1.active{
  background-color: #E30B20;
}
.evaluate .icon1.active a{
  color: #ffffff;
}
.evaluate .icon2 a{
  color: #333333;
}
.evaluate .icon2:hover{
  background-color: #E5E5E5;
}
.evaluate .icon2.active{
  background-color: #E5E5E5;
}
.evaluate-txt{
  cursor: pointer;
}
.sel-items{
  margin-top: 20px;
  margin-bottom: 10px;
}
.sel-item{
  width: 54px;
  height: 30px;
  border: 1px solid #E5E5E5;
  padding: 8px 20px;
  margin-right: 10px;
  color: #333333;
}
.sel-item:last-of-type{
  margin-right: 0px;
}
.sel-item:hover{
  background-color: #E30B20;
  color: #fff;
}
.sel-item.active{
  background-color: #cccccc;
  color: #fff;
  cursor: not-allowed;
}